Terms and conditions - Hukot
Article I.
The User of the service is a natural or legal person who has a closed service order with a service provider in the Czech Republic, such as SecurityNet.cz sro, U Velorexu 1301, 564 01 Žamberk, ID: 27501418, Tax ID: CZ27501418, phone: +420 733 127 325 e-mail: hukot@hukot.cz, hereinafter referred to as the "Provider". The agreement between the Provider and the User becomes effective by the confirmation of the order or the proper agreement by the operator.
Article II.
The Provider grants the User a non-exclusive right of access to the Provider's servers through Internet protocols under the terms and conditions set forth in these Operating Conditions. The user is required to cover all costs associated with using the service, installing software on his / her computer, and fees for separately paid applications and services. The Provider accepts no liability for the defective performance of the User's legal and other acts relating to the Service. Access to the service can be accomplished via the user ID and input password. The user is required to keep this password secret and not to third parties. In the case of loss, destruction or other violation of the right to use this password, the User is obliged to report this fact without delay to the Provider, assuming responsibility for each use of access to the service using its identification code until the moment of notification of the established loss, establishment or violation of this right. The user is required to maintain the security precautions for choosing an access password that is communicated to him by the Provider. The user has access to all information contained in the applications and services covered by the service. The Provider may include in the system of services some areas for receiving and storing information received from third parties or for non-public information, or to initiate other specific activities intended only for a limited number of users (closed user group), in terms, hours and tariffs agreed by this closed user group. Except for the areas intended for insertion of user information and public areas where the title allows it, the User is not entitled to store data in these sections without the prior consent of the Provider. The Provider has the exclusive right to correct, modify or delete any information violating the system or any information that is inconsistent with these terms, except for e-mails inserted by anyone. The Provider has the right, but not the obligation, to release any public report which, in its view, would be contrary to the provisions of Article VI. these general conditions. In special cases of network congestion by the volume of data transported by the customer, the Provider reserves the right to negotiate prices and, if necessary, modify them. Rejection of price negotiations is considered a gross violation of general conditions. The provider is entitled to a reduction or increase in prices for services that will affect the user in the next payment period.
Article III.
The user is the owner of data, data files embedded in the WWW or other information systems to which the user has access, and the rights therefrom. The Provider undertakes to make non-public data entered by the user technically secure against abuse by a third party. The Provider does not assume responsibility for published texts in the public, private or messaging part, both by third parties and by the user, unless they have been duly approved in advance, and are not responsible for their content. The Provider has the exclusive right of ownership of any information that this Company has entered into the Provider's system of services. Provider's public data and public data are freely available to the user and may be stored for his own use in his computer's memory, analyzed, printed and reproduced on the screen. The Provider grants the right to publish his / her own information only exceptionally, in certain specific cases, each case being judged and solved separately.
In the event that a positive opinion is given, the Provider will also specify the date on which this opinion is valid. In any case, the Authorized User is required to provide the source and authors of the published material. The Provider has the non-exclusive right to publicly publish and transmit user-entered data to public domain services worldwide by all available means of communication and in all languages, indicating the User's name as a source of information.
Article IV.
The user declares that, in the event of the storage and subsequent dissemination of the information contained in the individual databases, he takes on the risks arising therefrom. The Services will be provided in the same condition and extent as they are at the time of the confirmation of the Service Order, with which the User expresses consent, and the Provider reserves the right to change the functions. Any form of guarantee beyond the applicable legislation is excluded.
Article V.
Neither the Provider nor any other legal or natural person involved in or contributing to the establishment and service function of the Service is liable for any direct or indirect damage to the provision of services. These limitations remain in effect even after cancellation or termination of use of the service.
Article VI.
The user undertakes that all the information entered in the public part of the service is original, except for any extracts from the copyrighted material that may be inserted only with the written consent of the author or the copyright holder and provided the source is acknowledged and the existence of the authorization use. The user further agrees that this material does not violate copyright, trademark and patent rights and third party rights. The User further acknowledges that services must not be misused in any way, directly or indirectly causing damage or harm to others, interfering with morality and public order, or interfering with the privacy of private messages. In particular, the user undertakes not to publish in the public domain (especially www, ftp, email) any information containing sexual issues or otherwise violating good morals in accordance with the established social order. Also, it is not possible to use the Provider's servers to store and display. It is strictly forbidden to use the services of the Provider in violation of applicable laws, regulations and laws of the Czech Republic and other affected states. It also follows from the foregoing that the Provider has the right to offer the switching to other technical equipment, even if under other price conditions than stated in the Official Price List of the Provider, if the User, directly or indirectly, overloads the Provider's technical equipment directly or indirectly through his / her activities. The Provider also has the right to restrict or completely suspend the operation of the User's Site until the User arranges a remedy and his site will not overload the Provider's technical equipment. In the event that this provision is breached, the contract will be terminated immediately. The user may only use devices that do not interfere with the operation of the service and the rights of third parties when communicating with the service. The user undertakes to respect the above limitations and not to use the information contained in the Provider's databases for illegal purposes. The User undertakes not to claim damages, reimbursement of costs and expenses incurred by the Provider as a result of non-performance of the User's obligations and guarantees which he has undertaken to comply with these General Conditions.
Article VII.
a) The User declares that he will pay all service charges including the tax in the manner and within the terms specified by the Provider. The user is aware in the event of a late payment of the invoice or a call for payment after the due date that the service may be restricted, stopped and fully deleted. In the case of domain names, may be canceled or required to be re-activated under the registrar's price list before the maturity date last reminders.
b) User is required to check reception of "confirmation of payment receival" from Provider. In case not reciving it, user is obliged to contact Provider immediatelly, othervise User is taking note possibility of stopping or deleting service from any reason ogiginated from Providers billing system, without compensation.
In case late detection, user is eglible for financial compensation in value of unused period or new service order in value of unused period.
c) Services outside of domains and dedicated servers can be terminated within 14 days of establishment for any reason and with a refund of the full amount paid, except when the customer's service has been demonstrably misused (eg SPAM, any attacks or fraud in the public data network). The termination of the service must be sent in an authorized manner and describe in detail the reasons for the termination. Termination of services with the return of a proportional part is possible within 180 days of registration of the service and for reasons of demonstrable defects of the Hosting Provider and demonstrable repeated service outages. Other reasons will not be accepted (eg unsatisfactory service parameters, configuration, missing functions, etc.).
d) The customer must request a refund in writing within one month of canceling the service and only when canceling the user account. We refund the amount reduced by the bonus credit and the credit refund fee ($ 15 or 15 Euro without VAT) to the account from which the credit was paid.
e) Reclamation with refund is possible, in case User provides adequate technical documentation (in previous step) to solve justified complaint of service, which was not resolved by Provider and service is not being used by User at time of claim placement. Service not being used means, that in case of webhosting User deletes all data (databases and email accounts included); in case of virtual server hosting (VPS) service has been deleted via admin interface; physical server (dedicated server) is powered off; storage hosting (FTP hosting, DAV hosting, etc.) User deletes all data. If any resource is being allocated for Users service in time of refund request, reclamation will not be accepted.
f) Switching to preferential action time-bound tariffs is only possible if the customer has a minimum paid annual payment period.
g) The user acknowledges that in case of payment to the wrong bank account, he solves the wrong payment exclusively with his bank. In case of payment with the wrong variable symbol or the wrong amount of payment, he will pay the required amount with the correct variable symbol and send a request to find the incorrect payment. Payments with the wrong amount or the wrong variable symbol can be traced within 30 days and credited to the customer's credit account.
h) The User acknowledges that in case of duplicate payment of the call for payment under the same variable symbol or amount or duplicate payment of the issued tax document, the duplicate payment will be credited to the user's credit in the amount paid.
Article VIII.
Webhosting is intended to run web presentations and eshops. It is not intended to develop, test or run game, educational, erotic, CRM, web storage or other similar web applications. The user is required to update their applications against potential security risks. In the event of non-maintenance of OpenSource applications, the User is required to remove such applications from hosting, including the database. Unlimited space for web hosting tariffs means only data that is not incompatible with copyright, serves for presentation on a given site or for ensuring its operation, and must be publicly available to all Internet users. The PHP scripting programming language is processed only for files with the .php suffix. Number of files in one directory, should not exceed 10 000, non recursivelly. Directories with names containing test, tmp,temp, sess, backup, log, .git, all archives (zip, 7z, etc.) and files with name containg sess_, temp, tmp or log are not backed up. Unlimited space of webhosting service does not serve to back up or archive additional data, store and mass distribution files (image and video banks, share, data, file and cloud hosting, etc.). Trash, spam and junk folders are not backed up as part of email services. Within web hosting services, user data (web space, e-mails, databases) are periodically backed up, except for the above-mentioned directories and file types, as follows: Tariffs WH-01, WPH-01, WH02, WPH-02, once every 7 days, Tariffs WH -03, WPH-03, WH-PRO, WPH-PRO and higher (VIP or individual), every day. For all tariffs, the guaranteed availability of advances for renewal applies 30 days back. In the event that tariff limits are found to be exceeded, the Provider informs the User. The user is obliged to reduce the exceeded limits within 7 days. Otherwise, the Provider will increase the tariff if possible. Sharing of VPN services on VPS, virtual servers and physical servers is prohibited, except for private use by the customer. The TOR service is prohibited, in case of detection of an IP address in the TOR network, the service to the customer may be limited or canceled without compensation.
Article IX.
It is prohibited to send any mass e-mails on the webhosting, disregard if it is wanted or unwanted by recipients. This limit has been placed to protect e-mails, domains and hosting agains misusing of web application or stealing/abusing e-mail accounts. In case of needs it is possible to incerase these limits for particular service. Request will be assessed by Provider. Limits for max number of e-mails from webhosting via PHP function mail() is based on service tariff: WH-01, WPH-01: 50 e-mails / hr a 50 e-mails / day, WH-02, WPH-02: 50 e-mails / hr a 150 e-mails / day, WH-03, WPH-03: 200 e-mails / hr a 600 e-mails / day , WH-PRO, WPH-PRO: 500 e-mails / hr a 2000 e-mails / day. Limit for max emails via SMTP server mail.hukot.net is based on tariff: WH-01, WPH-01: domain mail quota 100 e-mailů / day; WH-02, WPH-02: domain mail quota 200 / day, email account quota 100 / day; WH-03, WPH-03: domain mail quota 700 / day, email account quota 300 / day; WH-PRO, WPH-PRO: domain mail quota 2000 / day, email account quota 500 / day. An e-mail can be sent to up to 50 recipients at a time.
Article X.
a) The Service Agreement, and hence the terms and conditions set here, take effect on the date of confirmation of the order. The contract is concluded indefinitely. The notice period is immediate for both parties. The Provider shall reimburse an aliquot part of the reimbursed costs for the operation of the service for an unused period if the condition in Article VII (c) is fulfilled. The contract may be terminated by both parties in writing in the form of a registered letter or an authorized email.
b) The Provider has the right to terminate with immediate effect the service provision agreement or the right of access to the system in the event that the User grossly violated these terms. Termination of the Agreement is without prejudice to the User's obligation to pay any claims on the date of termination of this Agreement. Reimbursement of prepaid services is excluded.
c) The Provider has the right to terminate with immediate effect the service contract or the right to access the system or the service, in case the Service is abused by the Operator for spamming, mass e-mailing, creating attacks against other services with the Operator or services third parties. Termination of the Agreement is without prejudice to the User's obligation to pay any claims on the date of termination of this Agreement. Reimbursement of pre-paid services is avoided and financial compensation may be required to deal with offending consequences and the Provider's actions associated with it.
Article XI.
Switching from competition: When switching from a competitor, you can send an incomplete period to the Provider by sending the paid invoice, plus a 10% bonus (does not apply to domains). This unused period is limited only by going away from the competition of min. in 80% of the period of paid service, it is always calculated for the calendar months, when each month you started from us as a whole and order the service at the Provider for more than 1 month. Example: For the original hosting company, you have paid service until 5.3.2015, 1.1.2015 you pay the service to the Provider and you are asking for a transition from your competitor with a proof of invoice extension. This will extend your paid service by 3 months + 10% bonus.
Article XII.
The Provider has the right once a year, after a prior notice, three months in advance, to change both the individual prices and the terms and conditions of the general conditions. If the User expresses his disagreement with these modifications, he has the right to withdraw from the contract within 30 days from the moment the change was announced. The user agrees that any changes cited in this paragraph of the contract may be communicated to him by various means available to the Provider, including emails (mailbox), information on the Provider's WWW pages and a registered letter.
The user is required to immediately notify any change that occurred after confirmation of the order. If the User fails to do so, the Provider shall immediately withdraw from the contract.
Article XIII.
The Provider reserves the possibility of interrupting server traffic for a short period of time, for example due to an accident, maintenance, repair or replacement of those parts of the system that directly affect the provision of services.
The Provider is not responsible for interruption of the provision of services in the event of third-party intervention or force majeure (flood, fire, wind, war, earthquake, etc.) or in the case of a failure on the equipment of third suppliers, if these facts could not be prevented or were not caused by the negligence of its employees or persons authorized by him / her.
The Provider undertakes to inform the User about all circumstances that make it impossible to provide services if the facts are known to him. If these facts are known in advance, the Provider undertakes to inform them by e-mail without undue delay so that the User may take the necessary measures. This concerns in particular the interruption of operation due to system management, interruption of power supply, accidents, reconstruction of buildings and engineering networks or premises where the services are provided. All customer applications and programs running on the Provider's servers must be submitted to the Provider's authorized personnel for approval before installation. In the event of customer status changes and PHP interpreter runtime limits on the Provider's web hosting services, the User is required to have all these modifications in writing approved by the Provider's technical support.
If necessary, the Provider reserves the right to migrate the VPS to another HW node, to disassociate the leased IP address for virtual servers - upon request, the User is obliged to release the IP address within 48 hours, unless otherwise specified. The user will be provided with an alternate IP address.
The Provider reserves the option of removing files, data that are in violation of the operating conditions, unless the User has reflected the prior notice.
Article XIV.
We guarantee 100% availability of the internal network in the service data center, except for exceptions created by necessary maintenance that is announced in advance.
We guarantee 100% availability on our data repositories, except for exceptions created by necessary maintenance that is announced in advance.
We guarantee 99.99% availability of host nodes.
We guarantee the connection of the service to the Internet for 99.95% of the time, except for necessary maintenance, which is announced in advance.
We guarantee 99.9% service availability as a whole.
In case of non-compliance: internal network - 5% of the total amount of the next invoice for every 10 minutes of unavailability up to a total of 100% of the billed monthly ammount. Internet connectivity - 5% of the total amount of the next invoice for each hour of unavailability up to a total of 100% of the billed monthly ammount. Host node - 10% of the total amount of the next invoice for each hour of unavailability up to a total of 100% of the billed monthly ammount. Data storage - 5% of the total amount of the next invoice for every 10 minutes of unavailability up to a total of 100% of the billed monthly ammount.
In order to obtain compensation in the event of non-compliance with the SLA, you must open a ticket from the contact or registration email (filled in user acccount at admin.hukot.net) to email address hukot@hukot.cz at the time of the current failure to comply with the SLA.
Article XV.
In the interests of data and technology security and protection, both parties undertake to keep confidential all information regarding the operation of their systems in front of third parties, except for information officially released.
The contract is non-transferable to another person, only to the legal successor. The contract can be changed only by mutual agreement, which will be reported electronically (by e-mail). Operating conditions are an integral part of a mandatory service order for the Provider. The service contract may be replaced by a mandatory electronic (or a telephone) order with the service specification enclosed by these operating conditions.
Article XV.
Additional charges:
| Name of service | Fee (price without DPH): |
| Invice via e-mail | free |
| Invoice via land post | 4.17 € |
| Issuance of the Service Agreement | 4.17 € |
| Contract via e-mail | free |
| Contract via land post | 4.17 € |
| Tracing of incorrectly sent payments - within 14 days of sending them | free |
| Tracing of incorrectly sent payments - more than 14 days from their sending | 12 € |
| .EU domain reactivation. According EURid | 24 € |
| Requested change of domain name at webhosting | 12 € |
| Requested installation/reinstallation of VPS | 12 € |
| Data preparation for download | 12 € |
| Data preparation for download after service expiration - up to 3 days | 24 € |
| Data preparation for download after service expiration - up to 30 days. Webhosting only | 44 € |
| Preparing mail server logs on demand | 25 € |
| Abuse - reopening the case after blocking | 25 € |
| Data preparation for download after ToS violation | 60 € |
| Requested administrator work | Fee (price without DPH): |
| Work hours Mon-Fri 8-18 hrs (CEST). | 60 € |
| Outside work hours Mon-Fri 8-18 hrs (CEST). | 120 € |
| Additional VPS resources * | Fee (price without DPH): |
| 1 x Core CPU | 2 € |
| 1 x 1GB RAM | 2 € |
| 1 x 5GB SSD/NVMe | 0.4 € |
| Additional IPv4 address | 4 € |
| Demanded IPv4 address | 30 € |
| * from tariff VPS-04 and higher | |
| Reduction of HW resources (switching from a higher tariff to a lower tariff) is not possible. |
In case you are not sure with any clausule of ToS, please contact our support, we gladly talk you thru.